Refund Policy
Refund Policy
Go1f
Last updated: August 18, 2026
Overview
All items sold by Go1f are made-to-order or print-on-demand through our production partner, Tapstitch. Because each item is produced specifically for you after you place your order, we generally do not offer refunds or exchanges for reasons such as change of mind, incorrect size selection, or personal preference. Refund, replacement, and exchange requests are reviewed on a case-by-case basis as described below.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered:
• Contact our customer support within 7 days of delivery
• Include your order number, photos of the item, and photos of the packaging
• We will review your request and, where appropriate, offer a replacement, reprint, or refund
Lost Packages
If your package is confirmed lost by the carrier, we will arrange a replacement shipment where applicable, consistent with our Shipping Policy. Please contact customer support to report a lost package.
Address Errors
We are not responsible for orders that are delayed, undelivered, or returned due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us as soon as possible — we can only make changes before the order enters production.
Order Cancellations
Because production typically begins shortly after an order is placed, cancellation requests can only be honored if production has not yet started. Contact customer support as soon as possible if you need to cancel or change an order.
Case-by-Case Requests
Requests outside the situations above (for example, sizing concerns, quality issues not covered by damage/defect, or other circumstances) will be reviewed individually. We may request additional information or photos to evaluate the request, and resolutions may include a partial refund, replacement, store credit, or other remedy at our discretion.
How Refunds Are Issued
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
To start a refund, replacement, or cancellation request, please contact our customer support with your order number and relevant details.